An electronic device for use by a party to a contemplated service delivery to specify a new service level agreement to govern the contemplated service delivery, the electronic device comprising:

a memory for storing at least one computer program;

a network interface for bi-directionally communicating over a network with a service level agreement manager;

a digital processor coupled to the memory and network interface, wherein when the digital processor executes the at least one computer program the following operations are performed: receiving a selection of a particular service level agreement; transmitting a request for the particular service level agreement to the service level agreement manager over the network;

receiving a machine-readable electronic file corresponding to the selected particular service level agreement, the electronic file comprising at least a description of a graphical representation of the selected particular service level agreement for use by a graphical user interface of the electronic device;

displaying the graphical representation of the selected particular service level agreement on the graphical user interface of the electronic device using the machine-readable electronic file, wherein the graphical representation displays an initial value of at least one service variable, an initial value of at least one service level attribute, and an initial value of a cost estimate for the contemplated service delivery;

receiving a selection of a new value for one of the at least one service variable or the at least one service level attribute;

receiving an updated value for the one of the at least one service variable or the at least one service level attribute for which a new value was not selected, wherein the updated value depends at least in part on the selected new value;

receiving an updated value of the cost estimate for the contemplated service delivery, wherein the updated value of the cost estimate depends at least in part on the selected new value;

and displaying the selected new value, the updated value, and the updated cost estimate in the graphical representation of the service level agreement.