An electronic device for measuring compliance of a service delivery event with a service level agreement, the electronic device comprising:

a memory for storing at least one computer program;

a network interface for bi-directionally communicating over a network with other entities; and

a digital processor coupled to the memory and network interface, wherein when the digital processor executes the at least one computer program the following operations are performed:

detecting a service delivery event between a service provider and a service customer;

retrieving data associated with a service level agreement regulating the service delivery event, wherein the data concerns both an identity of at least one service variable specified in the service level agreement, and a plurality of target values specified for at least one service level attribute in the service level agreement, wherein each of the plurality of target values of the service level attribute is associated with a value that the at least one service variable may assume during a service delivery event;

determining an actual value that the at least one service variable assumed during the service delivery event;

selecting a particular target value for the at least one service level attribute on the basis of the actual value that the at least one service variable assumed during the service delivery event;

determining a realized value for the service level attribute, wherein the realized value corresponds to a value actually achieved for the service level attribute during the service delivery event; and

comparing the particular target value for the at least one service level attribute with the realized value for the at least one service level attribute to gauge compliance of the service delivery event with the service level agreement.