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Patent Application Number: 2007212667

Methods and apparatus for interactive specification of context-sensitive service level agreements; for provisioning of resources required during service delivery events regulated by service level agreements;and for monitoring compliance with service level agreements during service delivery events

Filing Date: January 30, 2007Priority Date: February 02, 2006

Inventors: Bantz David F., Chefalas, Thomas E., Gayek Peter W., Huber Walter C., Jalan Srikant, Lehrner Patrik, Mastrianni Steven J., Porak Marco

Applicants: International Business Machines Corporation

View Prior Art for Claim 5

The signal-bearing medium of claim 3 wherein the acceptable value for the at least one service level attribute functions as a target value for the at least one service level attribute when a service, delivery event covered by the agreed-to service level agreement occurs, wherein the target value for the at least one service level attribute is used in measuring compliance of the service delivery event with the agreed-to service level agreement.

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